WITH DECATHLON IRELAND YOU HAVE 365 DAYS TO CHANGE YOUR MIND FOLLOWING YOUR ONLINE PURCHASE!
You have 365 days after your online purchase to return a product and ask for a refund. The product needs to be in original packaging with labels attached. Return your parcel with AnPost easily for only €4.95 (See step 3 of the process).
Things to keep in mind before requesting a return:
- The item must be in its original, unused, unaltered, and unwashed condition.
- The item must be returned with the original tags and packaging material.
- Decathlon does not accept returns on perishable products (e.g. food, beverages) and products with hygiene concerns (e.g. undergarments, sports bras)
- Decathlon does not accept returns of products that are customized for the client at our stores.
- All shipping fees which may have been charged during the original purchase are non-refundable.
- In the rare occasion, if you have a product with a manufacturing defect, don't worry. All Decathlon passion brand products come with a minimum guarantee of 2 years.* If beyond 30 days of use, we will firstly offer a repair solution. If we are unable to repair your item within a reasonable period, we will exchange the product. If no equivalent product is available, we will offer a full refund.
- All returns and warranty related claims are subject to inspection by our team of sports experts and may not be accepted.
How to return your items:
1. Print the invoice for your order, you will find this attached to your confirmation of shipping email.
2. Circle around the items on the invoice that you are returning back to us.
3. Enclose the invoice inside the parcel with the items you are returning.
4. We have two options for you to send your parcel back to us (postage fees will be at your charge):
A) An Post The following steps are only for packages that are less than 150 cm in length and less than 20kg. This is not for bulky items such as bikes or fitness machines. Use https://www.anpost.com/Post-Parcels/Click-and-Post/Returns to return your package with AnPost selecting Decathlon from the drop down menu and entering your order number as your "Retail Order Reference". An Post needs around 10 working days to return your package to our Ballymun store and we need an additional 10 days to process the refund.
B) Drop2Shop. Please be aware only parcels up to 60x50x50cm, and 10kg will be accepted by Drop2Shop. Use Drop2Shop to return your parcel for a wider range of drop off points, and a cheaper postage fee. See link below: https://coll8.drop2shop.ie/Select-Retailer
This is not for bulky items such as bikes or fitness machines, to return one of these items please contact our support team directly.
IT'S DONE! We will refund you as soon as your package is processed and depending on the method of payment, the money will be back on your account within 72 hours.